Privacy policy

Fixproof is run by The 36th Company Ltd, the data controller for the personal information described here. Questions or requests: the36thltd@outlook.com.

What we collect

• Account: your email address, used to sign you in.
• Your details: your name, the address of the home you rent, your tenancy start date, and your landlord or agent's name, email and postal address.
• Repair records: photos you take, your notes, the problem descriptions, and a timestamped log of what happened and when.
• Technical: sign-in cookies that keep you logged in, and basic server logs (such as IP address and errors) used to keep the service secure and working.

We don't use advertising or analytics cookies, and we don't sell your data.

How we use it

• To identify the problem in your photos, write your repair letters and keep your evidence log. This is necessary to provide the service you asked for.
• To keep the service secure, prevent misuse and enforce usage limits (our legitimate interests).
• To reply when you contact us.

Your photos may show the inside of your home. Please avoid photographing people, documents or anything you don't want stored. If a photo shows information about your health or someone else's, you choose to share it, and we only use it to provide the service to you.

Your landlord's details

You give us your landlord or agent's contact details so we can put them in your letters. We use them only for that and don't contact your landlord ourselves.

Who we share it with

We use these service providers to run Fixproof. They process data only on our instructions:

• Supabase — database, sign-in and photo storage.
• Vercel — website hosting.
• Anthropic — AI that analyses the photos you submit for diagnosis. Under its commercial terms, Anthropic does not use this data to train its models.
• Our email provider — to send sign-in emails.

Some of these providers may process data outside the UK, including in the United States. Where they do, we rely on legal safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or the UK–US data bridge.

We may disclose information if the law requires it.

How long we keep it

We keep your account and repair records while your account is open, because the point of Fixproof is a lasting record you can rely on. If you ask us to delete your account, we delete your details, records and photos within 30 days, except where we have to keep something by law. Server logs are kept for a short period for security.

Your rights

Under UK data protection law you can ask to access, correct, delete or receive a copy of your data, and to object to or restrict how we use it. Email the36thltd@outlook.com and we'll respond within one month.

If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to sort it out first.

Security

Photos are stored privately and are only accessible through your account using short-lived links. Each user's data is separated at the database level.

Who can use Fixproof

Fixproof is for adults aged 18 and over.

Changes

If we change this policy in a meaningful way, we'll update the date above and let you know by email.